Refund & Cancellation Policy

1. General Refund Policy

1.1 No Refund Policy

Profit Alchemy operates on a STRICT NO-REFUND POLICY for all subscription plans and services. This policy applies to:

• All premium subscription plans (monthly, quarterly, annual)
• One-time purchases and lifetime access plans
• Consultation services
• Custom tool development
• Educational courses and materials
• Any other paid services offered

1.2 Reasons for No-Refund Policy

• Digital services are delivered instantly upon subscription
• Tools and resources cannot be "returned" once accessed
• Immediate access to proprietary algorithms and calculations
• Prevention of abuse and unauthorized usage
• Operational costs incurred immediately upon subscription

2. Free Trial Period

To help you make an informed decision:

• We offer extensive free tools to test our platform quality
• Detailed descriptions and demos available for all premium features
• Free consultation available to understand your needs
• Sample reports and outputs viewable before purchase
• No credit card required for accessing free tools

We strongly recommend utilizing our free resources before committing to a paid subscription.

3. Subscription Cancellation

3.1 How to Cancel

You may cancel your subscription at any time through:

• Your account dashboard cancellation option
• Email request to profitalchemyofficial@gmail.com
• WhatsApp message to +91 9998852629
• Razorpay subscription management portal

3.2 Cancellation Effect

• Cancellation stops future billing cycles only
• No refund for the current billing period
• Access continues until the end of current billing period
• Data and settings preserved for 90 days post-cancellation
• Reactivation possible within 90 days without data loss

3.3 Cancellation Timeline

• Cancellation requests processed within 24 hours
• Confirmation email sent upon successful cancellation
• Final invoice provided for records
• No cancellation fees or penalties

4. Exceptional Circumstances

Refunds may be considered ONLY in the following rare circumstances:

4.1 Technical Issues

• Complete platform unavailability for more than 7 consecutive days
• Critical tool malfunction affecting core functionality
• Data loss due to our system failure (not user error)
• Inability to access paid features despite valid subscription

4.2 Billing Errors

• Duplicate charges for the same billing period
• Charges after confirmed cancellation
• Incorrect pricing due to system error
• Unauthorized charges (subject to investigation)

4.3 Review Process

Exception requests must:

• Be submitted within 7 days of the issue
• Include detailed documentation of the problem
• Provide transaction IDs and account details
• Allow up to 15 business days for review

5. Service Credits

Instead of refunds, we may offer service credits for:

• Extended downtime beyond our SLA
• Feature unavailability lasting more than 48 hours
• Verified billing discrepancies
• Goodwill gestures at our discretion

Service credits:

• Applied to future billing cycles only
• Non-transferable and non-cashable
• Expire after 12 months if unused
• Cannot exceed 100% of monthly subscription fee

6. Payment Failures

6.1 Failed Recurring Payments

• 3 retry attempts over 7 days
• Email notifications sent for each failure
• Service suspension after final failure
• 30-day grace period to update payment method
• Permanent cancellation after grace period

6.2 Reactivation After Payment Failure

• Full payment required for reactivation
• No partial month credits
• Previous settings restored if within 90 days
• Treated as new subscription after 90 days

7. Pricing Changes

• 30-day advance notice for price increases
• Option to cancel before new pricing takes effect
• Grandfathered pricing honored for continuous subscriptions
• No refund for price decreases on existing subscriptions
• Promotional prices valid for specified periods only

8. Chargebacks and Disputes

• We vigorously contest all illegitimate chargebacks
• Legal action may be taken for fraudulent disputes
• Collection agencies engaged for unresolved disputes
• Negative reporting to credit bureaus where applicable
• Always contact us first for billing concerns

9. Account Termination by Profit Alchemy

If we terminate your account for Terms violation:

• No refund for remaining subscription period
• Immediate loss of access to all services
• Data deletion after 30 days
• Permanent ban from creating new accounts
• No liability for any losses incurred

10. Modification of Policy

• We reserve the right to modify this policy anytime
• Changes effective immediately upon posting
• Continued use constitutes acceptance
• Major changes notified via email
• Previous versions available upon request

11. Contact for Cancellations

For cancellation requests or billing inquiries:

• Email: profitalchemyofficial@gmail.com
• WhatsApp: +91 9998852629
• Response Time: Within 24 hours
• Support Hours: 9 AM - 9 PM IST